General Information

– All rates apply per apartment and night incl. electricity, water and heating, excluding local taxes.

– For final cleaning we charge € 25 (type F & G) resp. € 40 per apartment.

– Additional fee applies if you are bringing a pet (dogs/cats): € 5 per night

– The use of room/apartment telephones is fee-based.

– We ask our guests not to smoke in the apartment.

– Check In: 16:00. Please let us know if you plan to arrive later than 20:00.

– Check Out: 9:00

– We reserve the right to request a deposit.

– For payment we accept Cash, Debit/Maestro, Visa, MasterCard, and Diners Club

Cancellation

In case you want to cancel your booking  and booked directly with the hotel, please contact us via the inquiry form, by telephone or email as early as possible.

– General Terms and Conditions for the Hotel Industry apply. Hyperlink

Up to 3 months before the arrival -cancellation is without charge. 3 to 1 month before the arrival – 40% of the booking costs.  1 month to 1 week before the arrival -the cancellation fee is 70%. In case of cancellation within 1 week before your arrival we charge 90% of the booking.

– In case of early departure we charge the full price.

Bank details for banktransfers:

Volksbank Osttirol

BLZ 40730 / Kontonummer: 15644

IBAN: AT574073000000015644

BIC: OVLIAT21XXX

Travel Insurance

We offer our guest travel insurance issued by our partner European Travel Insurance group.  For fees and policy information, do not hesitate to contact us directly.